Privacy Policy

This Privacy Policy describes how WOLODGE Global Holdings LLC (“WOLODGE”, “we”, “us”, or “our”) collects, uses, and shares information when you use the ASPIXR platform, including our websites, web applications, mobile applications (including the ASPIXR Operations app on Google Play), and related services (collectively, the “Services”).

ASPIXR provides business software to hotels and hospitality operators. Most Services are offered to authorised staff and business users on behalf of a hotel or organisation (“Customer”). Where we process personal data on a Customer’s instructions, the Customer is typically the data controller and WOLODGE acts as a data processor.

1. Who this policy applies to

• Business users — hotel owners, managers, front desk, housekeeping, maintenance, finance, and other staff who sign in to ASPIXR portals or mobile apps.
• Website visitors — people who browse aspixr.com or submit a contact or demo request.
• Guests and travellers — where a Customer uses ASPIXR guest-facing features (for example registration links, direct booking, or messaging), we process guest data on the Customer’s behalf as described in their policies and our agreements with them.

2. Information we collect

2.1 Information you provide

• Account details such as name, work email, phone number, role, and property assignments.
• Login credentials (passwords are stored in hashed form; we do not store plain-text passwords).
• Business and operational data you enter into the Services (reservations, room status, tasks, maintenance reports, notes, and similar hotel operations data).
• Contact form submissions on aspixr.com (name, email, company, message, and interest type).
• Support requests and communications with us.

2.2 Information collected automatically

• Device and usage data such as IP address, browser type, operating system, app version, pages or screens viewed, and timestamps.
• Mobile app data such as push notification tokens (when you enable notifications), crash diagnostics, and performance logs.
• Cookies and similar technologies on our websites (see Section 8). We use essential cookies for security and session management; analytics cookies only where enabled.

2.3 Information from third parties

• Your employer or hotel administrator when they create or manage your staff account.
• Payment processors when you make a subscription or payment (we receive limited billing metadata, not full card numbers).
• Integration partners (for example channel managers or payment gateways) where your Customer has enabled an integration.

3. How we use information

We use information to:

• Provide, operate, maintain, and improve the Services.
• Authenticate users and enforce access controls and security.
• Send service-related notices, including push alerts configured by your hotel (for example operational reminders).
• Respond to demo requests, sales enquiries, and support tickets.
• Process subscriptions and billing where applicable.
• Monitor performance, prevent fraud and abuse, and comply with legal obligations.
• Develop new features in accordance with our agreements with Customers.

We do not sell your personal information. We do not use staff operational data for unrelated third-party advertising.

4. Legal bases (where applicable)

Depending on your location and the type of processing, we rely on:

• Performance of a contract (providing the Services to you or your Customer).
• Legitimate interests (security, product improvement, B2B communications) balanced against your rights.
• Consent (for example optional marketing emails or non-essential cookies where required).
• Legal obligation (tax, accounting, regulatory requests).

5. How we share information

We may share information with:

• Service providers who help us run the Services, such as cloud hosting, email delivery, error monitoring, analytics, and payment processing. These providers are bound by confidentiality and data processing terms.
• Your organisation — data you enter as a staff user is visible to authorised users within your hotel or operator account according to role permissions.
• Professional advisers (lawyers, accountants) under confidentiality.
• Authorities when required by law or to protect rights, safety, and security.
• Business transfers in connection with a merger, acquisition, or asset sale, subject to continued protection of personal data.

6. International transfers

We and our service providers may process data in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) for cross-border transfers.

7. Data retention

We retain information for as long as needed to provide the Services, fulfil our contracts with Customers, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and Customer configuration. Customers may request deletion or export subject to their agreement with us and applicable law.

8. Cookies and similar technologies

Our websites use cookies and local storage for authentication sessions, preferences, and security. You can control cookies through your browser settings. Disabling essential cookies may prevent sign-in or certain features from working.

9. Security

We implement administrative, technical, and organisational measures designed to protect information, including encryption in transit (HTTPS/TLS), access controls, and audit logging. No method of transmission or storage is completely secure; please use strong passwords and protect your credentials.

10. Your rights and choices

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to or withdraw consent for certain processing.

• Staff users: contact your hotel administrator or employer first, as they control your account and much of the data in the system.
• Website enquiries: contact us using the details below.
• Push notifications: you can disable notifications in your device settings or within the app where offered.

We will respond to verified requests within the timeframes required by applicable law. You may also lodge a complaint with your local data protection authority.

11. Children’s privacy

The Services are intended for business use and are not directed to children under 16 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

12. Third-party links and services

The Services may link to third-party websites or integrate with third-party services chosen by a Customer. This policy does not apply to those third parties. Review their privacy policies before providing information to them.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date. Material changes may be communicated through the Services or by email where appropriate.

14. Contact us

WOLODGE Global Holdings LLC (ASPIXR)
Privacy enquiries: privacy@aspixr.com
General contact: aspixr.com/contact

For Google Play and app-store listings, this policy applies to ASPIXR mobile applications published by WOLODGE Global Holdings LLC, including ASPIXR Operations (com.aspixr.frontoffice).